Cutter Care

Clay is sticking to my cutter. How can I fix this?

Make sure to condition the clay with a pasta/clay machine. Use a glass or a ceramic surface. Mist the cutter with water. Do not soak it. Dust the cutter with cornstarch. Use cling wrap over clay and then cut.



How do I care for cutter?

Do not wash in hot water or place in a dish washer. It will melt. Use mild soap and cool water. DO not use any harsh materials as it will ruin the design. Remember it is plastic, it can and will melt.



Stamp Care

My stamp is cutting through the clay. What can I do to stop it?

Remember. cthe stamps are to be used with slight pressure unlike a stamp. The purpose of the stamp is to leave an impression in the clay not to cut through it.



Clay is sticking to my stamp. How can I get it out?

Make sure to condition the clay with a pasta/clay machine. Use a glass or a ceramic surface. Mist the cutter with water. Do not soak it. Dust the cutter with cornstarch. Use cling wrap over clay.



How do I care for my stamp?

Do not wash in hot water or place in a dish washer. It will melt. Use mild soap and cool water. DO not use any harsh materials as it will ruin the design. Remember it is plastic, it can and will melt.



Stencil Care

The paint has dried on my silkscreen stencil. How can I get it off?

Try soaking the stencil in water and gently rub the paint with the cushions of your fingers to get as much as you can off. Once the paint dries it can be difficult to get off. Never use your finger nails to scrape any debris off as it will tear the stencil.



My stencil is failling apart- help!

Stencils are very delicate and should be handled with care. It is advised not to use any harsh textured tools as it will scrape off blue stencil. If you have any concerns, please email: info@hellocutters.com



How do I care for my stencil?

1. Have a bowl of water next to you. 2. Remove the backing from the stencil. The name of the stencil should be facing you. 3. Use either an old credit card or a squeegy to brush the paint across the stencil. 3. Gently remove the stencil off the clay and place it in the water. You use the cushions of your finger to gently rub off any paint. DO NOT USE your finger nails to scrape any paint off. 4. Apply the backing back on the stencil and allow it to dry over a paper towel.



Common Questions

What forms of payments are accepted?

We accept credit/debit cards including American Express, Discover, MasterCard, and Visa, Paypal, Afterpay, and Affirm.
If you are paying by credit or debit card, your statement will show a charge from 'HELLOCUTTERS'. When using your credit card, you will be billed in USD Currency and your credit card company will bill you in your local currency at the current exchange rate.
We are unable to accept prepaid gift cards at this time.



Do you offer giftcards?

Hello Cutters currently does not offer giftcards.



My item says it was delievered but it is not in my mailbox.

First check with family members and neighbors. If they cannot help you, contact your local postal service. If an item is lost, please send an email to info@hellocutters.com. Please include order number in the email.



I ordered the wrong sizes. Can I exchage them?

You can exchange the items as long as it is within the 7 days and the items are unused. Return postage will not issued. Shipping will have to be inciated by you. Please send an email to info@hellocutters with your order number to notif Hello Cutters of the exchage.



Can you create custom orders?

That's such a great question. At the moment Hello Cutters does not create custom orders. Hello Cutters has over 100 products that offer a huge rang of variety.



Can I cancel my order?

A cancellation will only be accepted if the order was placed within 24 hours CST . After 24 hours CTS, the order cannot be cancelled.



Silicone Mold Care

Can I put the mold in the oven?

Yes- the mold is oven safe. Try not to go over 400F.



How do I care for my mold?

Store the silicone mold in cool, dry, and out of sunlight. Molds can warp when exposed too much heat. Wash the mold in warm water with mild soap. Molds are not dishwasher safe. Dry mold before storing it.



Clay is sticking to my mold- help!

If the clay is sticking to the mold, try dusting the clay with cornstarch before adding your clay.



faq